Grofers is an online mobile app based delivery service that allows customers to make purchases from local stores and have their order home delivered, when usually they would have to go to the store themselves. The service therefore aids businesses and consumers by filling the gap in the market for delivery. They operate in over 17 major cities across India with the aim to further expand across the country. The website can be found at Grofers.com and the app is available for iOS devices from the Apple App Store and Android devices from the Google Play store.
What makes the service popular over other similar services is they're always offering ways to save money on your delivery. This is often accomplished through the use of Grofers coupons, a list of which we keep up to date right here at DealSunny. So remember to browse back here before placing a delivery order to ensure you make the most savings possible!
Grofers was founded in December 2013 by Saurabh Kumar and Albinder Dhinds. They recognized that although people like the convenience of shopping online not everyone does it because of the long delivery times and the fact that they trust their local retailers and stores. They decided a service that allowed customers to get local goods home delivered through an app could succeed.
The company has sought 3 rounds of funding from Softbank, Sequoia Capital and Tiger Global. In 2015 they acquired grocery delivery mobile platform My Green Box, and B2B delivery service provider Townrush. Today they boast over 2 million users and over 1,000 permanent employees.
Grofers "aim to become the one-stop shop for all your daily needs," according to their about page.
What Does Grofers Deliver?
Grofers has partnered with hundreds of stores in over 17 major locations, allowing customers to get a comprehensive range of groceries and everyday products home delivered locally. Depending on what's available at the time you might be able to use a Grofers promo code to make savings on products in all categories or specific items only, such as the Grofers coupon for vegetables. Offers are always changing so check our list to see what's currently available. Clicking a link will reveal further terms and redemption details.
Main categories covered by the app include Fresh Produce, Groceries, Meats, Bakery Foods, Consumer Electronics, Pet Supplies, Health & Cosmetics, Flowers & Gifts, Sports Equipment, Home and Kitchenware, Baby Supplies, and much more. Grofer's boasts a total of over 175,000 products.
The exact items available is dependent on your location and the local stores supported by the app. You can easily choose where you want to shop by using the map feature. You can then click on any store to reveal further details on the products available.
What makes the service particularly convenient is that you can shop at multiple stores and have everything home delivered in a single order. The service is available in: Agra, Chennai, Jaipur, Mumbai, Vadodara, Ahmedabad, Delhi NCR, Kanpur, Nagpur, Bengaluru, Hyderabad, Kolkata, Pune, Chandigarh, Indore, Lucknow, Surat, and surrounding areas.
Using The Grofers App
Using the Grofers app couldn't be easier. You can enter your mobile phone number to be sent a direct link to the app on the website, or you can download it from the Google Play store for your Android Device or the Apple App Store for your iOS device. On Google Play it has a high rating of 4.1 stars out of 5 from over 47,000 reviews. Overall there have been between 1 million and 5 million downloads!
To get started you will be prompted to enter your location and personal information. Then you can easily use the map function to see which nearby stores are supported by the service. You can also use a search function to find stores in any supported locale.
Once you have found the store you want to purchase from, you will find a list of categories and products, with all the prices and description clearly displayed. Much like any other eCommerce app you can add items to your digital basket and then checkout to make payment. If you wish to order from multiple stores simply go back to the map or search and repeat the process. All will be added to a single cart and delivered together.
Note: Grofers promises to never mark up the prices of products. The price you see is the actual price in the store at the time.
During checkout you can choose whether to have the order delivered as soon as possible or at the most convenient time for you. Once everything is finalized you can easily keep track of your order with the real-time update screen.
Grofers is not always directly affiliated with the stores listed on the app. They use a team of couriers who will simply go to the stores themselves, purchase the requested items and deliver them to you. The service makes most of their money from delivery charges, or from stores they are directly partnered with.
If an item you have chosen turns out to be out of stock the courier will attempt to source the same item from another store, or choose a similar product. If they cannot find the item or cannot contact you to resolve the matter, you will be automatically refunded the cost of that single item.
To update your order or delivery address after it has been placed you can quickly drop a message to [email protected] or use the in-app contact function. If the order is already being processed it cannot be changed.
As well as the service itself you can also check out the Grofers blog at Grofers.com, which is full of shopping and cooking tips, company news and other interesting topics. If you are a store that wishes to partner with Grofers, there is also a link on the site to do so.
Grofers has you covered for all major payment options. You can easily checkout through the app and pay using any Indian issued credit or debit card, such as Visa, Mastercard, Maestro or Diners Club. You can also use Net Banking with most common Indian banks.
If you do not want to pay using a digital method you can easily choose Cash On Delivery, where you pay the driver in cash when they deliver the order to your door.
If you wish to redeem a Grofers promo code, all you have to do is carefully enter it into the designated promo box during online checkout. You should see this before the payment step. If valid a confirmation message will be displayed and your order will change to reflect the terms of the offer. For example if it was a discount coupon your total order cost will decrease accordingly.
Grofers is always looking to entice new customers and thank existing customers by offering them ways to save money. Currently new customers for example are offer 15% off everything, with a total discount of Rs. 100. These offers are always changing, so be sure to check DealSunny.com to see what's currently available. We list all the latest Grofers coupons and standard deals as well.
You can also catch the odd coupon or offer by following them on social media. They are active on Instagram, Facebook, Twitter, and LinkedIn. There is also a Grofers YouTube channel.
All deliveries are handled exclusively by Grofer's own couriers. You can either choose to have your order delivered as soon as possible or at a future time that is easiest for you. All orders over the cost of Rs. 350 are delivered free of charge, without having to use a Grofers coupon code for free shipping. Below this threshold and customers are charged a flat delivery fee of Rs. 49.
You can change your delivery address before the order is processed by using the in-app contact feature. You can also keep track with real-time updates.
Occasionally your order will arrive later than expected. Customer support will keep you updated and work with you to make sure you are not inconvenienced as a result of the delay.
Cancellations and Returns
You are free to cancel your order any time before the order is out for delivery. You are also free to reject the order when it is delivered if items are missing or damaged. Any items that are missing or defective will be promptly replaced if you contact customer support. Any refund granted will take between 2-7 days to process depending upon the mode of your payments.
Obviously if you used Grofers coupons or a Grofers discount code, you will only be refunded the actual amount charged after the code was applied, rather than the current selling price.