About Pretty Secrets
The company has been working to become one of the highest quality online stores who offer lingerie products to women and that doesn’t just stop at the standard of the products. They want you to have a great overall shopping experience with them. Sometimes, people are put off the idea of ordering lingerie items as they understandably don’t want everyone knowing the kind of underwear they wear. Well there’s nothing to worry about as Pretty Secrets have a great delivery service which includes packaging that is discreet.
If Pretty Secrets coupons have been applied, it will only lower the price of the items that you have in your basket. The cost of delivery will not be reduced but if you have spent more than RS 750, you can have your items delivered to you without having to pay any delivery fees.
If you have placed an order that is less than RS. 750, you will be charged a RS. 50. Whatever the case may be, you can expect to have your products delivered to you from anywhere between two and five days. The company will send you an email to let you know that your order has been confirmed and that it is on its way to your address and along with this email you will also be given tracking information.
This gives customers a peace of mind as they know where their items are during the transit to their address. Pretty Secrets use an external courier service so depending on where you are living, it may take a little while longer for your products to be sent to you. If this is the case, you will always be contacted and given details of when you can expect to have your orders delivered. They usually take 5-10 days to reach your address.
If it your estimated time of delivery has been overdue, you can give the company a call or email them to let them know that your order has not made its way to you yet. They are always on-call to fix the situation for you as soon as possible.
You can take a look at a Pretty Secret review to see that the customer service is praised pretty highly by most people.
The returns policies for this company are as simple as can be; there will be no hassle in getting your situation sorted out. However, if you had purchased products during one of the flash sales, you will not be able to return items back to the company and nor will you have the opportunity to have the items exchanged. But you can always contact the customer care team if you wanted to any more information on this.
Pretty Secrets want to do everything in their power to please their customers and that is the reason as to why they have implemented a returns policy where you have 30 days, after you have purchased your products, to send them back for a refund or exchange. It’s also why they regularly send out Pretty Secrets offers to their customers.
So customers who are not completely satisfied with what they have ordered have the chance to get something else or receive a full refund. This shows that the company are serious about providing every single customer with an experience that is difficult to find anywhere else.
Sometimes, you may be in the situation where you have accidentally purchased an item in the wrong size or maybe it simply doesn’t fit you as well as you wanted. Pretty Secrets take all of their products through detailed inspections to ensure that they fit you right. But they also know that everyone’s bodies are different, so you are eligible to send products back for the simple reason that they don’t fit as well as you would like.
Although, if you want to exchange an item, it cannot have been used and the packaging that it’s in must be the same as when it was delivered to you. If Pretty Secret coupons had been applied on the orders, you would be refunded the amount that was on the receipt, so that’s something that should be kept in mind when receiving a refund.